ServiceFault finding & emergency support
FIND IT.
PUT IT RIGHT.
Electrical fault finding and repair for commercial facilities when lighting, power, switchboards or connected equipment stop working as they should.
What we can help with
- Repeated circuit trips
- Partial loss of power
- Lighting and power faults
- Switchboard and circuit faults
- Electrical equipment failure
- Water-affected electrical systems
- Problems involving connected equipment
- Electrical repairs and safe restoration where practical
What happens next
Understand what has happened
We start with what is affected, what happened before the fault and any information available from the people using or managing the facility.
Narrow down the fault
We use inspection and electrical testing to work out where the problem is and what needs attention.
Repair or work out the next step
Where practical, we repair the fault and restore power or get the affected equipment operating again. If more work is required, we explain what we found and what needs to happen next.
Worth knowing
Callback requests made outside business hours will most likely be attended to the following day. We don’t guarantee an immediate response or fixed response time.
Questions people ask
Should I call Intralec or the network provider?
If the problem appears to be within your building or electrical equipment, contact us. If the wider area has lost power, or the problem involves powerlines, poles or other network equipment, contact your electricity network provider. For properties on the Ausgrid network, faults and emergencies can be reported on 13 13 88.
What information should I have when you call?
A basic description of what has happened and what parts of the facility are affected is enough to start. It also helps to know whether the fault is constant or comes and goes.
What if the fault can’t be fully repaired straight away?
Our first priority is making the electrical installation safe. Where practical, we then look at what can be done to restore power or get the affected equipment operating again. If a permanent repair needs parts, further testing or additional work, we explain what we have found and what needs to happen next.
Related services
Other services in Commercial facility support.
Commercial maintenance
Planned and reactive maintenance for the lighting, power, switchboards and equipment your facility depends on.
02Facility upgrades & improvements
Lighting, power, switchboard and equipment upgrades, with existing condition and capacity checked before anything new is added.
03Compliance & safety
Finding unsafe or non-compliant electrical conditions, setting out the findings clearly and fixing what needs fixing.
Urgent callback
NEED URGENT ELECTRICAL ASSISTANCE?
Give us your contact details and location so we can call you and understand what has happened.
What happens next?
- Submit your callback request.
- Your request goes directly to our team.
- We’ll call you to understand the issue and discuss what happens next.
Callback requests made outside business hours will most likely be attended to the following day. We don’t guarantee an immediate response or fixed response time.
Or call 1300 886 613