ServiceBreakdown support
SOMETHING
STOPPED?
When electrical equipment stops or fails, we work through the problem and get it operating again where practical. If the cause is not straightforward, we can continue into a more detailed investigation.
What we can help with
- Electrical equipment breakdowns
- Loss of power to plant or equipment
- Switchboard and circuit faults
- Control system and electrical control faults
- Failed electrical components
- Safe repair or temporary restoration where practical
If normal checks do not identify the cause, the fault returns, or the problem is intermittent, the work may move into Advanced Fault Finding.
What happens next
Understand what happened
We speak with the people operating or maintaining the equipment, check the available fault or alarm information and establish what happened before the breakdown.
Get it operating where practical
Where a safe repair or temporary measure is available, we work with the customer to get the equipment operating again.
Decide what happens next
If the full cause cannot be established during the breakdown, we explain what we know and whether further testing, monitoring or repair work should be scheduled.
Where there are different ways forward, we explain the electrical issue and the available options so we can decide the next step with the customer.
Related breakdown work
All projects ↗︎
Worth knowing
Callback requests made outside business hours will be attended to the following business day. We don’t guarantee an immediate response or fixed response time.
Sometimes the priority is to get equipment operating safely and investigate the underlying problem later. Where further investigation is needed, we discuss that with the customer rather than treating a temporary repair as the final fix.
Questions people ask
What happens after I request a callback?
We call the number you provide to understand what has happened, what equipment is affected and what needs to happen next.
What information should I have when you call?
A basic description of the equipment and what has happened is enough to start. It also helps to know whether the equipment is completely stopped or still operating with a fault.
Do you support control systems during a breakdown?
Yes. We can fault find electrical controls and PLC based systems where we have the required access and software.
What if the fault keeps coming back?
If normal checks and repairs do not resolve the problem, we may recommend a more detailed investigation through our Advanced Fault Finding service.
Related services
Other services in Industrial support.
Industrial maintenance
Electrical repairs, modifications and new equipment, with site history built up over time.
02Advanced fault finding
Recurring, intermittent and difficult faults that need more investigation than a straightforward repair.
03Automation & control
Onsite support for PLC, HMI, drive and control systems, and control panels for new equipment.
Urgent callback
NEED URGENT ELECTRICAL ASSISTANCE?
Give us your contact details and location so we can call you and understand what has happened.
What happens next?
- Submit your callback request.
- Your request goes to our team.
- We’ll call you to understand the issue and discuss the next step.
Callback requests made outside business hours will be attended to the following business day.
Or call 1300 886 613